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DocumentationAgent ManagementAgent Configuration

Agent Configuration

Comprehensive guide to configuring and customizing your Trogent AI agents for optimal performance across platforms.

Basic Agent Settings

Agent Information

  • Name: Choose a unique, descriptive name for your agent
  • AI Model: Select from available models (GPT-4o-mini recommended for balanced performance)
  • Status: Enable/disable agent across all platforms
  • Creation Date: Automatic timestamp for tracking

Personality Configuration

Core Personality

Define your agent’s fundamental characteristics:

Example Personality:
"You are a helpful customer support agent with expertise in technology. 
You communicate in a friendly but professional tone, provide detailed 
explanations, and always ask follow-up questions to ensure customer 
satisfaction. Keep responses concise but informative."

Communication Style

  • Tone: Professional, casual, humorous, formal
  • Response Length: Brief, detailed, contextual
  • Language: Primary language and multilingual capabilities
  • Emojis: Enable/disable emoji usage in responses

Behavioral Guidelines

  • Scope Restrictions: Define what topics the agent can/cannot discuss
  • Response Patterns: How the agent should structure responses
  • Escalation Rules: When to direct users to human support
  • Safety Guidelines: Content filtering and appropriate response boundaries

AI Model Settings

Available Models

  • GPT-4o-mini: Recommended for most use cases (fast, cost-effective)
  • GPT-4o: Higher capability for complex reasoning tasks
  • Custom Models: Additional models as they become available

Model Parameters

  • Temperature: Control creativity vs consistency (0.0-1.0)
  • Max Tokens: Response length limitations
  • Context Window: How much conversation history to maintain
  • System Prompt: Advanced prompt engineering capabilities

Platform-Specific Settings

Telegram Configuration

  • Bot Token: Secure token from @BotFather
  • Username: Custom bot username (optional)
  • Message Buffering: Delay between responses (1-10 seconds)
  • Command Handling: Enable/disable custom commands
  • Group Settings: Behavior in group chats vs private messages

Website Widget Configuration

  • Welcome Message: First message shown to visitors
  • Theme Colors: Primary and accent colors for the widget
  • Position: Bottom-right, bottom-left, custom positioning
  • Size: Compact, standard, or custom dimensions
  • Auto-Initiate: Automatically start conversations after delay
  • Availability Hours: Set operational time windows

Advanced Configuration

Rate Limiting

  • Messages Per Minute: Prevent spam and maintain quality
  • User-Specific Limits: Individual user interaction limits
  • Platform Limits: Respect API rate limits for each platform
  • Queue Management: Handle high-volume periods gracefully

Context Management

  • Conversation Memory: How long to remember user interactions
  • Context Switching: Handling multiple simultaneous conversations
  • Session Management: User session persistence across platforms
  • History Cleanup: Automatic cleanup of old conversation data

Monitoring & Analytics

  • Response Time Tracking: Monitor agent performance
  • User Satisfaction Metrics: Track interaction quality
  • Error Logging: Capture and analyze failures
  • Usage Statistics: Platform-specific usage patterns

Security & Privacy

Data Protection

  • Conversation Encryption: Secure storage of chat histories
  • Data Retention: Automatic deletion policies
  • User Privacy: PII handling and anonymization
  • Compliance: GDPR and regional privacy law compliance

Access Control

  • Platform Permissions: Granular control over agent capabilities
  • User Blocking: Prevent interactions with specific users
  • Content Filtering: Automatic inappropriate content detection
  • Emergency Shutdown: Instant agent deactivation capabilities

Performance Optimization

Response Quality

  • A/B Testing: Test different personality configurations
  • Feedback Integration: Improve responses based on user feedback
  • Knowledge Base Optimization: Keep information current and relevant
  • Regular Reviews: Periodic assessment of agent performance

Resource Management

  • Cost Optimization: Monitor and control API usage costs
  • Performance Monitoring: Track response times and reliability
  • Scaling Settings: Handle increased traffic automatically
  • Backup Configurations: Save and restore agent settings

Troubleshooting Common Issues

Configuration Problems

  • Agent Not Responding: Check platform credentials and status
  • Inconsistent Behavior: Review personality settings and model parameters
  • Rate Limiting Issues: Adjust message frequency settings
  • Platform Connection Errors: Verify API keys and permissions

Performance Issues

  • Slow Responses: Check model selection and system load
  • Repeated Responses: Adjust temperature and context settings
  • Context Loss: Review conversation memory settings
  • Quality Degradation: Update knowledge base and training data

Best Practices

Personality Design

  1. Be Specific: Clear personality descriptions yield better results
  2. Set Boundaries: Define what your agent should and shouldn’t do
  3. Test Thoroughly: Try various conversation scenarios
  4. Iterate Regularly: Refine based on real user interactions

Platform Optimization

  1. Platform-Specific Tuning: Adapt personality for each platform’s culture
  2. Consistent Branding: Maintain consistent voice across platforms
  3. Regular Updates: Keep configuration current with platform changes
  4. Monitor Performance: Track metrics and adjust accordingly

Security Considerations

  1. Secure Credentials: Regularly rotate API keys and tokens
  2. Monitor Access: Track who has access to agent configurations
  3. Regular Audits: Periodic security reviews of agent behavior
  4. Compliance Checks: Ensure adherence to platform terms of service

Configuration Templates

Customer Support Agent

Name: "SupportBot Pro"
Personality: "Professional customer support specialist with deep product knowledge. Always helpful, patient, and solution-focused. Escalates complex issues to human agents when necessary."
Platforms: Website Widget, Telegram
Features: Knowledge Base enabled, FAQ integration, ticket creation

Community Manager

Name: "Community Helper"
Personality: "Friendly community moderator who encourages participation and maintains positive atmosphere. Knowledgeable about community guidelines and events."
Platforms: Telegram Groups
Features: Automated welcomes, event announcements, engagement tracking

Sales Assistant

Name: "Sales Companion"
Personality: "Knowledgeable sales assistant who provides product information and guides customers through the purchase process. Professional yet approachable."
Platforms: Website Widget
Features: Product catalog integration, lead qualification, conversion tracking
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